Termos de serviço

1. Scope

These Terms of Service apply to all purchases made through the Emberwell online store and to your use of our website.

By accessing our website or placing an order with Emberwell, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing our products.

2. Contracting Party

Your purchase is made with:

Emberwell
Email: support@emberwell.uk
Website: https://emberwell.uk

If you have any questions regarding these Terms of Service or an order, please contact us using the email address above.

3. Formation of Contract

The presentation of products on our online store does not constitute a legally binding offer but an invitation for customers to place an order.

By adding products to your cart and completing the checkout process, you submit an offer to purchase the selected products.

A contract is formed when you receive an order confirmation from Emberwell by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, product availability issues, or other legitimate reasons.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

4. Prices and Shipping Costs

All product prices are displayed in the currency shown on our website or during checkout.

Where applicable, taxes will be included or calculated according to the destination and applicable regulations.

Any additional shipping costs will be clearly displayed during the checkout process before you complete your purchase.

Prices, promotions, discounts, and product availability may change without prior notice. However, changes will not affect orders that have already been confirmed.

5. Delivery

Emberwell ships to customers throughout Europe and may also offer shipping to selected international destinations.

Orders are typically processed within 1–3 business days.

Estimated delivery within Europe is generally 5–9 business days after dispatch.

Delivery times are estimates and may vary depending on your location, carrier availability, customs procedures, public holidays, seasonal demand, or circumstances outside our reasonable control.

Additional information regarding shipping and delivery can be found in our Shipping Policy.

6. Payment

Payment must be made using one of the payment methods available during checkout.

Payment is generally processed when your order is completed.

Available payment methods may vary depending on your country, currency, or payment provider.

We reserve the right to restrict or refuse a particular payment method where reasonably necessary, including for security, fraud prevention, or technical reasons.

All payment transactions may be subject to verification and authorization by the relevant payment provider.

7. Cancellations, Returns and Right of Withdrawal

Emberwell offers a 30-day return policy, subject to the conditions set out in our Return and Refund Policy.

For customers located in the European Union, applicable consumer protection laws may also provide a statutory 14-day cooling-off period, allowing eligible purchases to be cancelled or returned without providing a reason.

Any mandatory consumer rights provided by applicable law remain unaffected.

Please review our Return and Refund Policy for full information regarding eligibility, return procedures, exclusions, exchanges, and refunds.

8. Warranty and Liability

Customers are entitled to any statutory rights and protections applicable to the products they purchase.

Products must be used according to the instructions provided on the product packaging, website, or accompanying documentation.

To the maximum extent permitted by applicable law, Emberwell will not be responsible for damages resulting from misuse, improper storage, use contrary to instructions, or use of a product for purposes for which it was not intended.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable consumer protection law.

9. Health and Product Information Disclaimer

Information provided on the Emberwell website, including information relating to health, wellness, nutrition, ingredients, or product benefits, is provided for general informational purposes only.

Our products are not intended to replace professional medical advice, diagnosis, or treatment.

Where applicable, dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a doctor or qualified healthcare professional if you have a medical condition, are taking medication, are pregnant or breastfeeding, or have questions regarding whether a product is suitable for you.

Individual experiences and results may vary.

Always follow the instructions and recommended use provided with the product.

10. Intellectual Property

Unless otherwise stated, all content available through the Emberwell website, including but not limited to:

Text;
Product descriptions;
Images;
Graphics;
Logos;
Branding;
Videos;
Designs; and
Website content

is owned by, licensed to, or used with authorization by Emberwell and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use our content without prior written permission from Emberwell, except where permitted by law.

11. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Personal information may be processed for purposes including order fulfilment, payment processing, customer support, fraud prevention, website operation, and other purposes described in our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

12. Applicable Law and Consumer Rights

These Terms of Service are governed by the laws applicable to Emberwell's operations, without limiting any mandatory consumer protection rights that may apply to customers in their country of residence.

Where mandatory local consumer protection laws provide customers with rights that cannot legally be excluded by these Terms, those rights will continue to apply.

Nothing in these Terms of Service is intended to restrict any statutory consumer rights.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

The version of the Terms of Service applicable to an order will generally be the version in effect when that order was placed.

Any updated version will be published on our website.