Shipping policy

Emberwell

We want your Emberwell order to reach you as quickly and safely as possible. Please review our shipping information below.

1. Shipping Destinations

Emberwell ships to customers throughout Europe.

We may also ship to selected countries outside Europe. If your country is available as a shipping destination during checkout, you can place your order normally.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email.

3. Estimated Delivery Time

Estimated delivery time within Europe is generally:

5–9 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier availability, customs procedures, seasonal demand, or other circumstances outside our control.

International orders outside Europe may require additional delivery time.

4. Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

From time to time, Emberwell may offer free shipping promotions or free shipping based on a minimum order value. Any applicable offer will be displayed on our website or during checkout.

5. Order Tracking

When your order has been dispatched, you will receive a confirmation email containing your tracking information, where tracking is available.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update on the carrier's website.

6. Shipping Delays

While we work with our delivery partners to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

Carrier or logistics delays;
Customs clearance;
Severe weather conditions;
Public holidays;
High shipping volumes during promotional or peak periods;
International transportation disruptions.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your delivery information before completing your purchase.

Emberwell cannot guarantee replacement, redelivery, or reimbursement where an order cannot be delivered because the shipping address provided by the customer was incorrect or incomplete.

If you notice an error in your address shortly after placing your order, please contact us as soon as possible at support@emberwell.uk.

If the order has not yet been dispatched, we will make reasonable efforts to update the address.

8. Undelivered or Returned Orders

If an order is returned to us because delivery could not be completed, the recipient was unavailable, the package was not collected, or the address provided was incorrect or incomplete, additional shipping charges may apply if the customer requests the order to be shipped again.

We will contact you when possible to determine the appropriate next steps.